Refund policy

Returns & Refunds Policy

Last Updated: 13 August 2025

We want you to be happy with your purchase. This policy explains your rights and our conditions for returns.

1. Your Right to Cancel (UK Customers)

You have 14 calendar days from receipt to cancel under the Consumer Contracts Regulations 2013. Contact us at enquiries@elitegradedcollectibles.co.uk with your order number. Items must be returned within 14 days of cancellation notice, in original, unopened packaging, and in the same condition.

2. Exemptions

We cannot accept returns for:

Items with broken or damaged protective graded cases, seals, or tamper-proof stickers.

Items handled in a way that could affect authenticity or condition.

3. Faulty or Incorrect Items

If an item arrives damaged, defective, or not as described:

We’ll arrange a free return and provide a replacement or full refund (including postage).

4. How to Return an Item

Request a Return by contacting enquiries@elitegradedcollectibles.co.uk
We will provide an approval email with shipping details.
Repack securely with all original packaging and certificates.
Use a tracked and insured postal service (we recommend Royal Mail tracked services).
Keep proof of postage and tracking.

5. Refund Processing

Refunds are reviewed when received to ensure the item condition has not changed or been tampered with. Refunds are then processed within 14 days of approving your return, to the original payment method. Shipping costs are refunded only if the return is due to our error or a fault.

6. International Returns

International buyers also have 14 days to notify us of a return. Return shipping costs, customs duties, and taxes are non-refundable unless the item is faulty. Mark parcels as “Returned Goods” to avoid extra charges.

7. Loss or Damage in Return Transit

We are not responsible for items lost or damaged in return transit.